Join the club
Get exclusive deals and early access to new products.
Refund policy
Return and Refund Policy:
We want you to be completely satisfied with your purchase from Wonderbooks. If you are not satisfied with your purchase for any reason, we offer a return and refund policy to ensure that you have a hassle-free shopping experience with us.
Return Policy:
We offer a 7-day return policy on items with the exception of personalised and electronic items (see below). Products must be returned in their original packaging, unused and in the same condition as when you received them. Once we receive the returned product and verify its condition, we will issue a refund for the purchase price, excluding any shipping costs.
Electronic Items Return Policy:
Electronic products have a 21-day return policy. Products must be returned in their original packaging, unused and in the same condition as when you received them. Once we receive the returned product and verify its condition, we will issue a refund for the purchase price, excluding any shipping costs.
Personalised Products:
Please note that personalised products are final sale and cannot be returned or refunded.
How to Initiate a Return:
To initiate a return, please contact us via email within the applicable return period to request a return authorization. The customer is responsible for any return shipping costs unless the return is due to a defective product or an error on our part.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 48 hours of receiving the item, and we will arrange for a replacement or refund.
Refunds:
Once we receive the returned product and verify its condition, we will issue a refund for the purchase price, excluding any shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you chose the EFT payment method, we will request you banking details in order to process the refund.
Thank you for shopping with Wonderbooks. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us, we will be happy to assist you.
We want you to be completely satisfied with your purchase from Wonderbooks. If you are not satisfied with your purchase for any reason, we offer a return and refund policy to ensure that you have a hassle-free shopping experience with us.
Return Policy:
We offer a 7-day return policy on items with the exception of personalised and electronic items (see below). Products must be returned in their original packaging, unused and in the same condition as when you received them. Once we receive the returned product and verify its condition, we will issue a refund for the purchase price, excluding any shipping costs.
Electronic Items Return Policy:
Electronic products have a 21-day return policy. Products must be returned in their original packaging, unused and in the same condition as when you received them. Once we receive the returned product and verify its condition, we will issue a refund for the purchase price, excluding any shipping costs.
Personalised Products:
Please note that personalised products are final sale and cannot be returned or refunded.
How to Initiate a Return:
To initiate a return, please contact us via email within the applicable return period to request a return authorization. The customer is responsible for any return shipping costs unless the return is due to a defective product or an error on our part.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 48 hours of receiving the item, and we will arrange for a replacement or refund.
Refunds:
Once we receive the returned product and verify its condition, we will issue a refund for the purchase price, excluding any shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you chose the EFT payment method, we will request you banking details in order to process the refund.
Thank you for shopping with Wonderbooks. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us, we will be happy to assist you.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.